The IA work was highly involved as it required a thorough audit and merging of content from 4 websites as 2 organisations and their assets had amalgemated. The design element involved working with a new brand which had been developed with print in mind and required a digital translation. The digital design had to be sympathetic to the brand, without allowing it to dominate.
It also needed some logical and functional design decisions in order to create a brand new area for users. Until this point Tennants had been unable to report issues within their property that required repairs. This along with a Payment portal were large new areas which required wireframing and investigation. User tesing of the prototype also allowed us to amend areas which weren't working well enough.