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Lincolnshire Police.

User Journey Planning & Full Site Design / Completed in 2 Weeks.

There was a large strategy piece of work completed to inform the IA, content and functionality of the new website design. The big find of this work was that the Control room had a lot of data and previous answers to questions from the public. Offering access to these answers was very important as the site needed to mimic the usefulness of phone contact in order to shift users from this channel online. The site has a lot of different user types interacting with it, however their requirements are the same - instant, relevant and upto date information is required.

Lincolnshire Police on a phone Lincolnshire Police help pages